Financial Consumer Protection Framework

Financial Consumer Protection Framework

ASA Microfinance Bank (Pakistan) Limited has developed Financial Consumer Protection Framework in order to build customer confidence in products and services offered by the Bank. This framework strives to create awareness about consumer rights and obligations while using the Bank’s products and services.

Financial Consumer Protection Framework Objectives:

• Customers are treated fairly and equitably without any discrimination in provision of banking services.
• Special assistance is provided to senior citizens, women, and persons with different abilities in meeting their banking needs.
• Clear and easily understandable information is provided to the customers to help them make informed decisions.
• Customers are provided help to understand the features, benefits, risks and cost of financial products.
• Provide an effective grievance handling mechanism to promptly resolve customer complaints.
• Maintain confidentiality and secrecy of financial information of customers.
• Customers are not put in a situation for making choices of banking products or services conflicting to their interest.
We greatly value feedback and suggestions of our valued customers. If you have a suggestion or a complaint, please contact us.


Service Quality and Consumer Protection Unit
ASA Microfinance Bank (Pakistan) Limited
7th Floor, NICL Building, Abbasi Shaheed Road,
Near FTC Building, Shahra-e-Faisal Karachi.
Contact Numbers: 021-35210062
0310- 6677755